All concerts in DR Koncerthuset until April 13 are cancelled
As a result of the Danish Government’s latest announcement, we have had to cancel or postpone all concerts and events in DR Koncerthuset up to April 13. We await further announcements from the health authorities, in the near future, to announce concerts after this date.
DR Koncerthuset will refund your ticket if the concert has been cancelled
If your concert has been postponed, you can keep the concert ticket as it will also be valid for the new concert date.
If your concert has been cancelled, we will reimburse your ticket as follows:
If you purchased your concert tickets online through drkoncerthuset.dk, the money will automatically be refunded to the credit card you used for the purchase. The sender of the amount will be DR Koncerthuset’s partner Billetlugen.
If your tickets have been purchased through DR Koncerthuset by telephone, by attendance at our ticket office, or in whole /in part with a gift card, you must send an email to email@example.com with “Refund” in the subject field and provide your account and registration number.
You will not receive a confirmation when the money is transferred, but are asked kindly to keep an eye on your account yourself. We usually refund concert tickets within 1-4 weeks, but since we have an extraordinary number of customer enquiries, due to the Corona situation, there may be a longer turnaround time.
If you have any questions, please contact DR Koncerthuset’s Customer Centre by e-mail firstname.lastname@example.org.
Thank you for your understanding
We are very sorry to disappoint guests who have been looking forward to events in DR Koncerthuset. But at the same time the most important thing, of course, is that we take the advice of the authorities and look after each other. In this respect, we also greatly appreciate the patience and co-operation we have received from our guests and we look forward to welcoming you back to DR Koncertuset in the future. Thank you very much and see you again soon.